Professional Services Technical Architect - Remote

Overview

The Technical Architect role at GitLab is a multifaceted and pivotal position responsible for guiding and executing a wide range of critical responsibilities. As a Technical Architect, you will be at the forefront of GitLab's Professional Services projects, overseeing the entire engagement life cycle, from initial scoping to delivery. Your role encompasses detailed technical design, ensuring that deliverables precisely align with customer expectations. Collaboration is key, as you'll coordinate and lead the implementation efforts of both internal and partner consultants, fostering best practices and effective communication. Mentorship is another crucial aspect of your role, providing guidance through documentation, delivery kits, and training materials. You'll liaise with various functional groups within GitLab and contribute to the development of internal processes, ensuring a seamless and collaborative environment. Additionally, you'll play a pivotal role in customer engagements by leading technical discovery sessions, articulating task-level work requirements, and providing expert guidance during project planning. Staying informed about GitLab's product updates and industry trends will be essential to success in this dynamic role.

In Short

• Deliver high-level designs for Professional Services projects around GitLab infrastructure.
• Engage with Customers in a Statement of Work to drive results maintaining a 55% billable utilization.
• Deploy to customer on-prem and cloud providers utilizing Terraform and Ansible.
• Perform migrations from source system to GitLab using Congregate.
• Provide DevOps and DevSecOps consulting and best practices.
• Coordinate and oversee functional implementation activities on large scale enterprise projects.
• Mentor PS and partner consultants on best practices.
• Provide documentation, delivery kits, and training materials.
• Support other functional groups within GitLab.
• Lead technical discovery sessions with customers and partners.

Requirements

• Strong written and verbal communications.
• Demonstrated experience delivering consulting services in SCM migration, Cloud Architecture, DevOps Engineering, or CI/CD consulting.
• Progressive enterprise level software development experience.
• Experience with DevOps Platforms.
• Excellent communication skills to influence team members, customers, and partners.
• Problem solving and decision-making abilities.
• Strong organizational and multi-tasking skills.
• Ability to handle multiple projects and priorities effectively.

Benefits

• Benefits to support your health, finances, and well-being.
• All remote, asynchronous work environment.
• Flexible Paid Time Off.
• Team Member Resource Groups.
• Equity Compensation & Employee Stock Purchase Plan.
• Growth and development budget.
• Parental leave.
• Home office support.