Field Service Trainer - Remote

Overview

The Field Service Trainer is responsible for delivering high-quality technical training to transit agencies, ensuring they can safely operate and maintain GILLIG vehicles.

In Short

• Deliver instructor-led and hands-on technical training at customer locations.
• Facilitate training across mechanical, electrical, and high-voltage systems.
• Lead practical exercises focused on troubleshooting and repair processes.
• Serve as the primary point of contact during training engagements.
• Identify technician skill gaps and provide feedback for training improvements.
• Support field service activities including diagnostics and troubleshooting.
• Promote adoption of GILLIG training programs and resources.
• Maintain technical proficiency across GILLIG vehicle systems.
• Document training activities and customer interactions.
• Travel extensively to customer sites across the U.S.

Requirements

• Bachelor’s Degree in Engineering or equivalent experience.
• Minimum of 5 years in the Commercial Vehicle Industry.
• Extensive knowledge of GILLIG buses mechanically and electrically.
• Ability to read engineering drawings and electrical schematics.
• Excellent written and verbal communication skills.
• Proficient in using Telematics and computer software for diagnostics.
• Strong problem-solving skills and documentation experience.
• Goal-oriented with customer relationship management skills.
• Ability to teach technical concepts to mechanics.
• Commercial Driver License or willingness to obtain.

Benefits

• Excellent compensation including company-paid medical premiums.
• Generous retirement plan and comprehensive benefits.
• Flexible schedules depending on project needs.
• Inclusive team-oriented culture.
• Stable organization with over 132 years of experience.