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Team Lead Customer Support (Claims & Customer Service) - Remote

Posted 5 weeks ago
Customer Service
Full Time
Germany

Overview

The getolo GmbH is an innovative and award-winning InsurTech founded in 2015, providing comprehensive supplementary insurance products in dental, pet health, and additional health insurance. Under the brands dentolo, petolo, and vitolo, we serve over 200,000 customers in Germany, offering digital and seamless protection that integrates into our customers' daily lives.

In Short

  • Leading a growing team of claims and customer service experts.
  • Acting as a point of contact for customers.
  • Conducting training and evaluations to develop the team.
  • Ensuring adherence to current processes while focusing on improvements.
  • Monitoring performance goals and implementing necessary measures.

Requirements

  • Experience in claims handling or customer service.
  • 3 to 5 years of leadership experience.
  • Project management experience is a plus.
  • Empathy and strong communication skills.
  • Ability to manage time and prioritize tasks effectively.
  • Fluent in German (C1/C2) and English (B1/B2).

Benefits

  • Attractive fixed salary.
  • 28 to 30 vacation days per year.
  • Remote work options in Germany or hybrid in Berlin.
  • Access to mental health coaching sessions.
  • Annual training budget starting at €750.
getolo logo

getolo

Founded in 2015, getolo is a company that goes beyond traditional insurance offerings by creating tailored solutions to meet existing needs. The company develops and operates comprehensive insurance solutions in collaboration with customers, teams, and market specialists, ensuring that their services are customized to the individual needs of clients and their loved ones. getolo fosters a culture of trust, creativity, open and respectful communication, swift implementation, and courageous action, always prioritizing the needs of their customers.

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