Team Lead Customer Support (Claims & Customer Service) - Remote

Overview

The getolo GmbH is an innovative and award-winning InsurTech founded in 2015, providing comprehensive supplementary insurance products in dental, pet health, and additional health insurance. Under the brands dentolo, petolo, and vitolo, we serve over 200,000 customers in Germany, offering digital and seamless protection that integrates into our customers' daily lives.

In Short

• Leading a growing team of claims and customer service experts.
• Acting as a point of contact for customers.
• Conducting training and evaluations to develop the team.
• Ensuring adherence to current processes while focusing on improvements.
• Monitoring performance goals and implementing necessary measures.

Requirements

• Experience in claims handling or customer service.
• 3 to 5 years of leadership experience.
• Project management experience is a plus.
• Empathy and strong communication skills.
• Ability to manage time and prioritize tasks effectively.
• Fluent in German (C1/C2) and English (B1/B2).

Benefits

• Attractive fixed salary.
• 28 to 30 vacation days per year.
• Remote work options in Germany or hybrid in Berlin.
• Access to mental health coaching sessions.
• Annual training budget starting at €750.