Head of Service Delivery & Support - Remote

Overview

Geonexus is seeking a dynamic leader to oversee our Service Delivery & Support organization, responsible for software implementations, customer training, and technical support.

In Short

• Lead and grow a team responsible for software implementations and technical support.
• Oversee delivery projects ensuring scope, timelines, budgets, and quality standards are met.
• Build repeatable delivery practices and track performance metrics.
• Create scopes of work and cost estimates in collaboration with Sales and Customer Success.
• Drive customer and partner training programs.
• Manage the technical support function ensuring SLA compliance.

Requirements

• Bachelor's degree required; advanced degree or certifications (PMP, ITIL, etc.) a plus.
• 8+ years in professional services or enterprise software delivery, including 3+ years in a leadership role.
• Experience managing budgets and invoicing for projects.
• Background with enterprise platforms like Esri ArcGIS, SAP, IBM Maximo, Oracle WAM/CC&B.
• Industry knowledge in utilities or asset-intensive industries.
• Strong track record in building high-performing teams.
• Excellent communication and stakeholder engagement skills.
• Analytical problem solver focused on customer outcomes.
• Authorization to work in the U.S. (no sponsorship available).

Benefits

• Base Salary: $130,000 - $165,000, flexible for exceptional candidates.
• Eligibility for annual bonus tied to team success.
• Comprehensive medical, dental, and vision plans.
• 401(k) with 3% company contribution.
• Unlimited PTO and paid holidays.
• Remote-friendly with flexible work environment.