Customer Service Representative - Remote

Posted 3 weeks ago

Customer Service

Full Time

TX, USA

$19 - $20 USD/hour

Overview

Join Gator as a Customer Service Representative where you will support customers through various channels while creating outstanding service experiences.

In Short

Deliver top-notch service with a positive approach.
Handle a high volume of calls efficiently.
Work across multiple channels (email, chat, phone).
Research solutions and provide helpful responses.
Keep accurate records of customer interactions.
Recognize opportunities to recommend additional services.
Collaborate with technicians for seamless service.
Become a go-to expert on our services.

Requirements

1+ year in a customer service role.
Excellent communication and active listening skills.
Strong organization, time management, and multitasking abilities.
Friendly, adaptable, and calm under pressure.
Familiarity with ServiceTitan is a plus.
A team player excited about growth.
High school diploma or equivalent.

Benefits

Team-first culture where contributions matter.
Opportunities for advancement.
Respect, recognition, and rewards for hard work.
Hands-on training and mentorship.
Build a career with a growing, respected company.

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Gator Garage Doors

Gator Garage Doors is a dynamic and growing local company based in Round Rock, TX, specializing in residential garage door services. With a strong emphasis on teamwork and a culture that values contributions, Gator Garage Doors is dedicated to providing exceptional customer service and creating outstanding service experiences. The company offers opportunities for career advancement, hands-on training, and a supportive environment where employees are empowered and appreciated. Gator Garage Doors is committed to investing in its team members, ensuring they have the tools and resources needed for success while fostering a culture of respect, recognition, and growth.

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