Remote Customer Support Representative (Utah)

Overview

At Gabb, we're on a mission to bring back the magic of childhood by creating safe tech that lets kids be kids. Our Customer Support team is dedicated to providing exceptional care and guidance to families navigating the world of safe technology.

In Short

• Be the go-to person for customers, answering questions about products and services.
• Guide customers through troubleshooting steps during technical issues.
• Provide empathetic and enthusiastic support to leave customers feeling valued.
• Offer insights and feedback to improve products and services.
• Collaborate with team members to create a positive work environment.
• Maintain a deep understanding of Gabb products and services.
• 1+ year of customer service experience required.
• Prior contact center experience preferred.
• Basic technical skills and ability to learn new software quickly.
• Exceptional communication and active listening skills.

Requirements

• 1+ year(s) of experience in customer service.
• Prior experience in a contact center, preferably for a technology product or service.
• Basic technical skills and the ability to quickly learn new software, devices, and systems.
• Exceptional communication skills and the ability to actively listen.
• Strong problem solving and troubleshooting skills.
• Enthusiastic and can-do attitude.

Benefits

• Mission driven to protect kids and make a difference.
• Work-life balance with generous PTO and remote-first schedules.
• Generously covered insurance premiums.
• Stock options and 401(k) plan with employer match.
• Fast-paced startup environment with room for career growth.
• Energetic and collaborative company culture.
• Pet insurance available.
• Opportunity to give back to the community.