Technical Support Engineer - 2nd Shift - Remote

Overview

Futurex is seeking talented individuals with a passion for technology and an interest in business to join our team as a Technical Support Engineer for our 2nd shift from 4:00 pm - 12:00 am (CT). This position is hybrid (on-site and remote) at Futurex’s Engineering Campus in Bulverde, 15 miles north of San Antonio, Texas.

In Short

• Provide ongoing technical support and guidance to Futurex’s global customer base from 4:00 pm - 12:00 am CT
• Test and troubleshoot new and existing hardware, software, and firmware developed for the data security and encryption industry
• Apply business knowledge and technical ability to create state-of-the-art solutions to help enterprises secure their sensitive data
• Train customers on the Futurex product line and data security best practices
• Help develop customer IT environments and provide project management services for custom initiatives
• Write and maintain technical documentation released to the public
• Understand industry-specific APIs and protocols used when interfacing with external systems

Requirements

• Passion for technology and interest in business
• Knowledge of cryptographic security solutions
• Experience in technical support and customer service
• Ability to test and troubleshoot hardware and software
• Strong communication skills for training customers
• Project management skills
• Ability to write and maintain technical documentation
• Understanding of APIs and protocols

Benefits

• Hybrid work environment
• Opportunity to work with advanced technology
• Engagement with global customers
• Career development opportunities
• Collaborative team culture