Rental Service Officer - Remote

Overview

Europcar is seeking a passionate and customer-oriented Rental Service Officer to assist customers in renting vehicles at Newcastle Airport and City. This role offers the opportunity to maximize income through performance incentives and provides ongoing training and development.

In Short

• Greet customers and assist with vehicle rentals
• Process rental agreements accurately
• Address customer inquiries and concerns
• Inspect vehicles before and after rentals
• Achieve sales targets
• Maintain knowledge of current promotions
• Build strong customer relationships
• Work in a fast-paced environment
• Flexibility to work on a rotating shift roster
• Valid Australian driver's license required

Requirements

• Previous experience in sales or customer service
• Car rental experience is highly desirable
• Strong communication skills
• Computer literacy skills required
• Ability to work efficiently in a high-pressure environment
• Flexibility to work weekends and public holidays
• Current Australian work rights
• A positive can-do attitude

Benefits

• Opportunity to maximize income with an incentive program
• Ongoing training and development
• Access to same-day pay via financial wellbeing provider
• Employee Referral Program
• Company uniform provided
• Generous employee discounts
• Mental health and wellbeing initiatives
• Great culture with a supportive team