Customer Complaint Investigator - Remote

Overview

This position is responsible for enhancing customer satisfaction for all customers of Advanced Sterilization Products by supporting the global complaint handling process through timely evaluation, investigation, and closure of product complaints.

In Short

• Reviews incoming complaints and collects additional information as required.
• Authors clear, technical, and accurate reports describing complaints and investigations.
• Completes low complexity complaint investigations within required timelines.
• Coordinates initiation of company issue escalation process as required.
• Maintains compliance with applicable foreign and domestic regulations.
• Communicates business-related issues or opportunities to management.
• Participates in improvement initiatives.
• Performs other duties assigned as needed.

Requirements

• Bachelor’s degree preferred.
• 2 years’ experience in the medical device industry preferred.
• Critical thinking and investigation skills required.
• Ability to multitask and prioritize responsibilities required.
• Familiarity with quality management system concepts preferred.
• Strong written and verbal communication skills required.
• Proficiency in computer applications and typing skills required.
• Prior medical device complaint handling experience preferred.
• Knowledge of sterilization technologies preferred.

Benefits

• Opportunity to work in a dynamic environment.
• Engagement in improvement initiatives.
• Training on procedures and software.
• Collaboration with a skilled team.
• Exposure to quality management practices.