Management Portal - Remote

Overview

Access is looking to allow other LSP's and BPO use our system to help manage their interpreters and call volume.

In Short

• Manage interpreters and call volume through a management portal.
• Access features for interpreter or caller utilization and clock in/out.
• Utilize reporting features for deeper insights into calling data.
• Create vendor access for other vendors or BPOs.
• Portal can be white-labeled for over-the-phone and video calling.
• Create custom phone numbers for effective team management.
• Implement a star rating system for service feedback.

Requirements

• Experience with management systems for interpreters and call volume.
• Ability to create and manage vendor access.
• Familiarity with reporting and analytics tools.
• Understanding of white-label solutions.

Benefits

• Opportunity to work with a versatile management portal.
• Flexible management of teams and services.
• Engagement with a variety of vendors and BPOs.