Part-Time Online Support / Customer Care Assistant - Remote

Posted 2 weeks ago

Customer Service

Part Time

Canada

27 - 30CAD/hour

Overview

Flowfox is hiring a part-time Online Support / Customer Care Assistant in Ottawa. No prior experience is needed – we offer full training. If you're a clear communicator with a positive attitude, this flexible remote role is a great way to grow your skills.

In Short

Respond to live chat and email inquiries.
Assist customers with product questions.
Guide users through basic troubleshooting.
Update customer records accurately.
Provide order and delivery updates.
Escalate complex cases to senior support.
Follow internal communication protocols.
Deliver clear and friendly service.

Requirements

Fluent written English.
Comfortable with digital tools.
Basic typing and computer skills.
Stable internet connection.
Organized and self-motivated.
Able to follow instructions precisely.
Friendly and patient attitude.
Available for regular part-time shifts.

Benefits

$27–30 hourly wage.
Remote work flexibility.
No weekend or late-night shifts.
Paid virtual training sessions.
Ongoing support from our team.
Work-life balance focus.
Opportunities for promotion.
Tech allowance for home setup.

Flowfox

Flowfox is a forward-thinking company dedicated to establishing global standards in container import processes. By automating and standardizing these processes for shipping companies and their clients, Flowfox aims to eliminate unnecessary communication and enhance transparency within the logistics industry. With partnerships with major players like Hapag-Lloyd and Kuehne+Nagel, Flowfox is setting new benchmarks for efficiency in logistics. Following a successful pre-Series A funding round, the company is expanding and seeks to position itself as the leading name in import automation.

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