Remote Experience Live Chat Support Specialist

Overview

Flourish Research is a fast-growing research company that helps businesses make data-driven decisions and discover new opportunities. We are passionate about helping our clients succeed and are committed to providing high-quality research and analysis. As a remote-first company, we have a diverse team of experts located around the world, who are dedicated to our mission and values.

In Short

• Be the first point of contact for clients via live chat.
• Provide exceptional customer service by troubleshooting issues.
• Utilize knowledge of company services to assist clients.
• Proactively identify and resolve potential problems.
• Collaborate with internal teams for accurate responses.
• Maintain an organized workflow for client inquiries.
• Stay updated on company research and initiatives.

Requirements

• High school diploma or equivalent; Bachelor's degree preferred.
• Minimum of 2 years in a customer service role.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities.
• Able to work independently and collaboratively.
• Exceptional time-management and organizational skills.
• Knowledge of customer service principles.
• Familiarity with live chat software and CRM systems.
• Positive attitude in a fast-paced environment.
• Availability for flexible hours, including evenings and weekends.

Benefits

• Competitive salary and performance-based bonuses.
• Flexible work arrangements with remote options.
• Ongoing training and development opportunities.
• A supportive and inclusive work environment.
• Health benefits package.
• Opportunities for growth and career development.