Remote Clinical Support & Patient Experience Specialist

Overview

We are looking for a passionate and patient-focused Clinical Support and Patient Experience Specialist, trained as a doctor (MD), to join our team in a remote position, delivering exceptional support to our patients.

In Short

• Provide exceptional, compassionate patient support via Zendesk, chat, and phone consultations.
• Master tools like Zendesk and internal CRMs to respond to patient inquiries quickly and accurately.
• Collaborate closely with senior team members to identify and implement innovative technical solutions.
• Contribute to ongoing initiatives aimed at enhancing support workflows.
• Qualifications: MD or equivalent medical qualification.
• Previous experience in customer-facing roles within mental health, immunology, or cardiovascular disease.
• Strong analytical ability to interpret medical research and complex patient needs.
• Excellent written and verbal communication skills, with fluency in English.
• Ability to adapt work hours to accommodate patient needs.
• Registered and licensed to practice medicine in the Philippines.

Requirements

• MD or equivalent medical qualification.
• Experience in customer-facing roles in relevant medical fields.
• Strong analytical and communication skills.
• Flexibility in work hours.
• Licensing to practice medicine in the Philippines.

Benefits

• Be part of an innovative and fast-growing company.
• Work in a supportive, collaborative environment.
• Opportunities for personal and professional growth.
• Flexibility of a remote role.
• Competitive compensation package.