Community Management & Operations Intern - Remote

Overview

Fler is the first Italian brand innovating the way we experience hair removal and body care, focusing on the customer and their experience. We are a rapidly growing startup aiming to transform the hair removal and body care sector, challenging current standards.

In Short

• Manage communications with the community across various channels (email, social media).
• Respond to customer inquiries, resolve issues, and assist with orders, shipping, and returns.
• Collect and analyze feedback to improve products and services.
• Support e-commerce operational processes.
• Collaborate on creating and managing administrative documents, updating Excel databases, and contributing to forecasting and reporting models.
• Share insights with marketing and product teams.
• Optimize internal processes to improve efficiency.

Requirements

• Currently enrolled in a bachelor's or master's degree in Economics, Business, Communication, Marketing, Management Engineering, or similar fields.
• Excellent communication skills in Italian and English (C1 level).
• Knowledge of German/Spanish/French is a plus.
• Customer-oriented with the ability to handle complex situations empathetically.
• Problem-solving attitude and operational autonomy.
• Proactive and collaborative approach – enjoys working in a team.
• Attention to detail and ability to manage multiple tasks simultaneously.
• Interest in e-commerce, beauty, and the startup world.

Benefits

• Play a crucial role in elevating this brand to the next level.
• Be part of a company and team where your contributions will have a significant impact.
• Join a company that values continuous improvement, learning, teamwork, creativity in problem-solving, and open dialogue and feedback.

Important Information:

• Full-time internship (you must be currently enrolled at a university).
• Duration: 6-12 months.
• Fully remote with quarterly in-person meetings in Milan. If you are in Milan, you can join the team at our offices twice a week!