AIA Delivery Program Manager - Remote

Overview

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

In Short

• Lead and manage all day-to-day operational and tactical aspects of multiple implementation projects.
• Effectively communicate plans, progress and status updates to both internal staff and customer stakeholders.
• Collaborate with associated project managers and partners to ensure a streamlined implementation of all products.
• Identify project risks and implement appropriate mitigation plans.
• Continually seek opportunities to increase customer satisfaction and deepen client relationships.
• Own the project and time tracking aspects of customer projects.
• Articulate the value of Five9’s Professional Services through presentations and discussions with customers.

Requirements

• 5+ years as a Project Manager, Program Manager, Scrum Master or Release Train Engineer.
• Exposure to Artificial Intelligence voice and digital solutions.
• Experience managing implementations of Five9, TDM and/or VoIP Call Center solutions.
• Experience with Tracking tools such as Monday.com, JIRA, Agile Central or Rally.
• Some knowledge of SaaS CRM solutions.
• Heavy experience with managing multiple projects across multiple customers.
• Must have experience with managing large, strategic projects.
• Willing to travel up to 5-10% nationally.
• Excellent verbal and written skills required.
• BA/BS or equivalent experience is required.
• One or more of the following certifications is preferred; PMP, PRINCE2 and Agile or Kanban related certifications.

Benefits

• Diversity and inclusion in the workplace.
• Team-first culture.
• Opportunities for innovation and growth.