Member Guide - Remote

Overview

Be a part of the team building the future of healthcare! Firefly Health is building a revolutionary new type of comprehensive health "care and coverage,” powered by a relationship-driven care team, a trusted virtual and in-person clinical network, and our proprietary technology platform.

In Short

• Join a mission-driven team focused on optimizing health and wellbeing.
• Serve as the primary contact for incoming patient calls.
• Support troubleshooting and guiding users through the Firefly app.
• Handle fax management and ensure HIPAA compliance.
• Manage and respond to patient inquiries via various communication channels.
• Follow up on assigned cases for timely resolution.
• Work in a fast-paced, high-volume environment.
• Be part of a team that values diverse backgrounds and perspectives.
• Enjoy a largely remote work structure with occasional onsite meetings.
• Contribute to a culture of continuous improvement and growth.

Requirements

• Strong organizational and multitasking skills.
• High attention to detail for data entry and documentation.
• Ability to manage a high volume of calls and faxes.
• Basic understanding of medical records management.
• Problem-solving mindset with a proactive approach.
• Comfortable with rapid growth and change.
• Self-starter with a team player mentality.

Benefits

• Opportunity to be part of a revolutionary healthcare initiative.
• Flexible remote working structure.
• Inclusive workplace culture.
• Support for continuous learning and improvement.
• Equal opportunity employer with a commitment to diversity.