Customer Care Specialist - Remote

Overview

At Finary, we live and breathe customer experience. Our mantra: shipping world-class product. We build delightful experiences that significantly improve the financial well-being of our users while moving at high speed.

In Short

• Be the first point of contact for our customers and ensure excellent customer experience during our rapid growth.
• Enhance our help center and our internal knowledge base.
• Work with Product on an ongoing basis to improve Finary.
• Improve processes to support our growth while keeping a high-quality service.

Requirements

• Native in French with impeccable grammar & fluent in English.
• 3+ years in a customer support or customer care role in a fast-paced environment.
• Team player, humble, open to challenges, and likes to help others grow.
• Take initiative and find creative solutions to challenges.
• Empathetic and serene state of mind, attentive to understanding customer issues.
• Good financial knowledge and are an investor yourself.
• Based in Paris or elsewhere in France (remote).

Benefits

• Working with brilliant people in a super motivating and fast-moving environment.
• Opportunity to have a real impact in personal finance.
• Empowered and trusted to bring and become the best version of yourself.
• Gathering at the office or in nice places every 6 weeks.
• Tier-1 salary/equity packages.