Customer Service Agent (m/f/d) - Insurance Industry - Remote

Overview

As a Customer Service Agent, you will support partner brokers and their clients with inquiries related to advice, contract processing, and claims service, playing a central role in the digital service experience.

In Short

• Provide competent support and advice to partner brokers and their clients via chat, phone, and email.
• Create tailored offers and manage ongoing contracts in a service-oriented and structured manner.
• Assist with the processing of claims with sensitivity.
• Carefully maintain and verify customer data.

Requirements

• Commercial training background.
• Experience in the insurance industry is preferred, but career changers are welcome.
• Experience in customer interaction, ideally in telephone or digital customer service.
• Interest in digital tools and willingness to learn new systems.
• Strong communication, teamwork, and commitment skills.
• Ability to work independently and structured, with a solution-oriented mindset.
• Enjoyment in your work and a desire for personal development.
• Proactive in bringing ideas to the table and contributing to team and company growth.

Benefits

• Flexible remote work options with occasional team days on-site.
• High-quality equipment, including a MacBook, for focused work from anywhere.
• Free beverage supply in the office, including coffee and team spirit.
• Regular training and personal development opportunities.
• A flexible benefits catalog to choose from, including options for mobility and childcare support.