Reporting Operations Coordinator - Remote

Overview

The Reporting Operations Coordinator will be the operational backbone of Filevine's certified stenographic reporting service, managing relationships with independent reporters and ensuring high-quality transcript delivery.

In Short

• Coordinate scheduling and coverage for certified reporters.
• Manage relationships with contractors and agencies.
• Ensure event readiness and provide day-of support.
• Handle escalations and resolve urgent issues.
• Track performance and quality of reporting services.
• Refine processes for scalable operations.
• Support system improvements with product teams.
• Work in a detail-heavy environment with spreadsheets.
• Communicate effectively with external vendors.
• Build new systems and playbooks for operations.

Requirements

• 4+ years of experience in operations or vendor management.
• Strong organizational skills and attention to detail.
• Excellent communication skills.
• Ability to make judgment calls on urgent decisions.
• Process-driven with a focus on quality and customer experience.
• Experience in a remote team environment.

Benefits

• Work with a passionate and innovative team.
• Opportunity to contribute to a growing technology company.
• Flexible work environment.
• Support for professional development.