Safety Operations Associate - Remote

Overview

At Feeld, we are creating a world where everyone is more intimately connected to each other and themselves. We are building an inclusive, human-centred product.

The Associate for Safety Operations will be a key part of our Customer Support team and our mission to continuously evolve Feeld to be safer and more inclusive to our community of Members.

We believe in building for and with our most vulnerable Members to create safer spaces that allow them to explore and express their identities.

In Short

• Manage and respond to high-priority and high-sensitivity safety workflows and escalations.
• Identify and escalate opportunities to improve processes and macros.
• Respond to Data Subject Access Requests in accordance with GDPR and/or CCPA regulations.
• Act as a “voice” for our most vulnerable community members.
• Improve documentation for workflows in Trust & Safety.

Requirements

• Experience in customer support or safety operations.
• Knowledge of GDPR and CCPA regulations.
• Strong communication skills.
• Ability to handle sensitive information with discretion.
• Proactive problem-solving skills.

Benefits

• Opportunity to contribute to a safer community.
• Inclusive workplace culture.
• Professional development opportunities.