Customer Service Agent (f/m/x) - Remote

Overview

A customer support role for insurance? We know what it sounds like, but that’s why we need you to help us change things. At Feather, our operations team are all experts in the insurance industry. They use our messaging platform to answer questions through text and schedule calls. And the best part? There is no sales incentive. We want our team to be completely honest about what a person should do, even if it means not signing up for one of our plans if theirs is already the best fit.

In Short

• Work for a Berlin-based company remotely or in person.
• Small team, flat hierarchy, and mission-driven.
• You’ll never have to do the typical sales pitch.
• €1,200 annual learning budget.
• €500 office furnishing budget.

Requirements

• Careful and detail-oriented when completing repetitive tasks.
• Comfortable following instructions and established processes in day-to-day operations.
• Outstanding customer service skills.
• Ability to recognize urgent matters and prioritize / balance customer inquiries.
• Fluent in Business English.
• Exceptional interpersonal and communication skills.

Benefits

• Work for a Berlin-based company remotely or in person.
• Small team, flat hierarchy, and mission-driven.
• You’ll never have to do the typical sales pitch.
• €1,200 annual learning budget.
• €500 office furnishing budget.