Associate Call Taker - Lifeline - Remote

Overview

The Associate Call Taker is responsible for answering calls to the Lifeline, providing compassionate emotional support to individuals in crisis.

In Short

• Answer calls to the Lifeline from individuals in emotional distress.
• Provide compassionate emotional support and safety assessments.
• Maintain confidentiality and adhere to helpline policies.
• Collect necessary data while ensuring caller privacy.
• Collaborate with Lifeline staff on difficult cases.
• Participate in staff meetings and debriefing sessions.
• Work part-time with flexible schedules available.
• Must reside in Massachusetts or New Hampshire.
• Training and professional development opportunities available.
• Competitive pay and benefits for eligible employees.

Requirements

• High school degree minimum.
• Strong interpersonal and communication skills.
• Ability to deescalate crisis situations.
• Cultural competency for diverse populations.
• Dependability and reliability.
• Organized and self-starting individual.
• Ability to work independently and as part of a team.

Benefits

• Pay range $21 - $23.50 per hour.
• Flexible and supportive work environment.
• Competitive health and dental insurances.
• Fully paid life and long-term disability insurances.
• Generous time off policy for eligible employees.