Call Center Coordinator - Remote

Overview

The Call Center Coordinator is responsible for managing patient access and coordinating call center operations while ensuring compliance with healthcare standards and promoting patient well-being.

In Short

• Answer and manage incoming calls.
• Schedule appointments for patients.
• Enter patient information into the EMR system.
• Maintain patient confidentiality in compliance with HIPAA.
• Assist with various administrative tasks as needed.
• Work under the supervision of the Call Center Manager.
• Promote patient independence and quality of life.
• Interact respectfully with staff at all levels.
• Ensure compliance with all applicable laws and standards.
• Participate in department activities.

Requirements

• High school diploma or GED required.
• Prior experience in a medical office is preferred.
• Strong communication skills in English.
• Excellent customer service abilities.
• Proficient in computer use.
• Ability to work independently and as part of a team.
• Must be at least 18 years old.
• Ability to handle sensitive information appropriately.
• Must pass background checks and screenings.
• Effective verbal and written communication skills.

Benefits

• Equal employment opportunities.
• Supportive work environment.
• Engagement in meaningful patient care.