Front Desk Agent - Remote

Overview

As a family-owned business built on genuine relationships, the character and quality of our staff is integral to delivering the culture of service our clients expect. Members of our team serve each other, our partners, and their community with kindness and respect, while inspiring successful returns for everyone. The diverse and intimate size of Naples Hotel Group encourages each associate's voice to be heard, fostering a dynamic environment of communal creativity that's rife with opportunities for advancement.

As a Guest Service Representative, you will play a pivotal role in ensuring guest satisfaction from check in, to check out through attentive, personalized service for each guest. You will be focused on optimizing each guest's experience by living out our company purpose of "hospitality from our family to yours".

In Short

• Perform front desk functions including guest check-ins and check-outs.
• Set wake-up calls efficiently and warmly.
• Answer incoming phone calls promptly.
• Create and manage guest reservations.
• Review account and payment information with guests.
• Provide information on hotel amenities and local attractions.
• Log and resolve guest comments or complaints.
• Complete required tasks and reports on the shift checklist.
• Maintain cleanliness and organization of the lobby and front desk area.
• Ensure guest safety by following security procedures.

Requirements

• Minimum of 1 year of experience in customer service.
• Excellent verbal and written communication skills.
• Proficient computer and keyboard skills.
• Ability to multi-task effectively.
• Must be able to stand for an extended period.
• Ability to follow instructions without close supervision.
• Occasional lifting of items up to 15 pounds.
• Flexible schedule including weekends and holidays.

Benefits

• 2 weeks of vacation pay in the first year.
• 4 sick days per year.
• 2 hours of paid volunteer time per month.
• Holiday pay.
• Medical, dental, and vision insurance options.
• Short and long-term disability insurance options.
• 401k retirement plan with company match.
• Discounts on hotel rooms worldwide.
• Direct deposit payroll.