Front Desk Hospitality Agent - Remote

Overview

The Front Desk Hospitality Agent at Sonder plays a crucial role in delivering exceptional guest experiences, being the first point of contact for guests and ensuring their needs are met throughout their stay.

In Short

• Be the face of Sonder, providing a warm welcome to guests.
• Guide guests through the technology-rich Sonder experience.
• Communicate with guests in-person and digitally to address their needs.
• Handle guest interactions with professionalism and quality service.
• Maintain cleanliness and organization of guest-facing areas.
• Support back-of-house operations as needed.
• Assist with administrative tasks to ensure smooth operations.
• Set up and manage breakfast services where applicable.
• Work collaboratively with team members to enhance guest experiences.
• Adapt to a fast-paced environment and flexible schedule.

Requirements

• Experience in hospitality, customer service, or related roles.
• Strong interpersonal and communication skills.
• Proactive problem-solving abilities.
• Good computer literacy and ability to use multiple applications.
• Detail-oriented and organized.
• Flexible schedule, including evenings, weekends, and holidays.
• Ability to lift items up to 50 pounds.
• Proficiency in additional languages is a plus.
• Reliable transportation for travel between properties.

Benefits

• Attractive employee travel perks.
• Competitive compensation.
• Medical, dental, and vision insurance (where applicable).
• Flexible vacation policy.
• Wellness and volunteering days.
• Annual credits and discounts for stays.
• Workplace flexibility for remote positions.