Remote Hospitality & Ticketing Agent

Overview

We are a globally connected, remote-friendly team dedicated to providing seamless ticketing and travel services to clients worldwide. With decades of industry expertise, we offer a flexible and supportive work-from-home environment, perfect for individuals looking to start a rewarding career in the travel industry.

In Short

• Assist clients in booking flights, cruises, train tickets, and other travel-related reservations.
• Verify availability, pricing, and travel regulations before processing bookings.
• Ensure all reservations are accurate and align with client preferences, schedules, and budgets.
• Process modifications, cancellations, and rebookings as needed.
• Communicate with clients via phone, email, and chat to understand their travel needs.
• Provide personalized recommendations for routes, airlines, and seating options.
• Address customer inquiries, resolve booking issues, and handle special requests professionally.
• Maintain detailed records of bookings, payments, and client interactions using our system.
• Process payments and send confirmation details to clients in a timely manner.
• Stay informed about airline policies, travel restrictions, and industry updates.

Requirements

• Strong written and verbal communication skills in English; bilingual abilities are a plus.
• Excellent organizational and problem-solving skills with attention to detail.
• Customer service or ticketing experience is preferred but not required—training is available.
• Self-motivated and able to work independently in a remote setting.
• Basic computer proficiency, including familiarity with booking platforms and CRM tools (training provided).

Benefits

• Fully remote position with the flexibility to work from home.
• Comprehensive training provided—no prior experience required.
• Access to exclusive travel discounts and perks for personal use.
• Supportive and collaborative team environment with mentorship and professional growth opportunities.
• Unlimited earning potential with performance-based incentives.