Fabric Health Member Support - Bilingual (Spanish) - Remote

Overview

This remote, bilingual (Spanish) position plays a critical role in supporting our families’ needs by applying for public benefits like Medicaid and food stamps and helping them use their health insurance. The Member Support Specialist navigates state systems efficiently and guides families through the confusing process of applying for benefits and using them.

In Short

• Answer calls and texts from family members, assisting them through the process of applying for benefits or answering any questions they have.
• Utilize healthcare-specific systems to process applications and verify benefits.
• Collect and upload member documents.
• High school diploma or equivalent (some college preferred).
• 1–3 years of experience in call centers, customer service, or data processing.
• Familiarity with Medicaid systems and processes is a plus!
• Strong organizational and communication skills.
• Proficiency in tools like Google Workspace, Slack, and Zendesk.
• Detail-oriented with strong problem-solving skills.
• Self-motivated and able to manage multiple tasks.

Requirements

• Applicants must reside in TX, PA, MD, NJ, DC, or NC.
• Collaborative and adaptable to changing workflows.

Benefits

• Schedule: Friday-Tuesday.
• Full-Time: $18-21/hr.
• Paid Time Off (PTO) plan.
• Generous monthly medical stipend to help cover insurance costs.
• Equity options.
• Company holidays, including the week from Christmas Day to New Year's Day.
• Short Term and Long Term Disability.