Salesforce Architect - Remote

Overview

ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by 24/7 customer service with real humans. ezCater also enables companies to manage their food spend in a single, customizable platform. For restaurant partners, ezCater helps them grow their business by bringing them more orders and new high-value customers.

In Short

• Be responsible for successfully migrating the technology processes for a Customer Service team of 500+ end users to Service Cloud.
• Focus on strategic, tactical and technical initiatives involving Sales Cloud and supporting all Customer Service related teams.
• Gather, finalize, and document Customer Service processes that will leverage Service Cloud.
• Proactively identify and implement operational and technical enhancements that drive service team productivity and improve the customer experience.
• Successfully manage multiple workstreams at once, prioritize initiatives, and communicate effectively with stakeholders.
• Design CRM data model and implement solutions to provide a 360-view of the Customer within Salesforce.
• Build functional specifications in ServiceCloud for various Customer Service personas.
• Focus on user efficiencies and ensure data accuracy across the CRM tech stack.
• Partner with business stakeholders to identify and build improvements that solve ezCater needs.
• Design solutions leveraging internal and third-party integrations for seamless data streaming in and out of SF.

Requirements

• 7+ years Salesforce ServiceCloud architect experience in an enterprise setting.
• 5+ years Proven experience developing Apex, Visualforce, Salesforce APIs and SOQL.
• Salesforce Certified B2B Solution Architect.
• Salesforce Certified Platform Data Architect.
• Experience in creating crisp user stories for SF technologists.
• Expertise in implementing Enterprise-grade Customer Service processes.
• Experience leading a project in migrating technology solutions for a large Customer Service team.
• Strong communication with stakeholders up to C-Suite level executives.
• Understanding of Salesforce Service Cloud capabilities and standard business processes.
• Highly organized, detail-oriented, and able to work independently.

Benefits

• Market competitive salary and stock options.
• 12 paid holidays and flexible PTO.
• 401K with ezCater match.
• Health, dental, and FSA benefits.
• Long-term disability insurance and mental health resources.
• Remote-hybrid work options.
• Opportunities for career growth.
• Engaged and passionate colleagues.
• Work/life harmony.
• A tremendous amount of responsibility and autonomy.