Patient Services - Front Office Manager - Remote

Overview

The Front Office Manager provides leadership and operational oversight for all front desk functions across the practice. This role ensures a seamless, professional, and patient-centered experience from check-in through check-out. The manager is responsible for staff training, scheduling, and performance management, while maintaining alignment with clinical workflows, financial policies, and compliance standards. The position plays a vital role in supporting the practice’s mission to deliver exceptional patient care through operational excellence, technology adoption, and consistent communication.

In Short

• Lead and manage front desk operations.
• Ensure a patient-centered experience from check-in to check-out.
• Conduct team training and performance reviews.
• Oversee financial and compliance processes.
• Monitor patient flow and optimize scheduling.
• Analyze performance metrics and develop improvement plans.
• Collaborate with various departments for operational efficiency.
• Support staff development and ongoing education.
• Maintain adherence to HIPAA regulations.
• Drive improvements using data and technology.

Requirements

• 5+ years of experience in healthcare front desk or patient services.
• 2+ years in a supervisory or management role.
• Proficiency in electronic medical record systems.
• Strong understanding of insurance processes.
• Excellent leadership and communication skills.
• Ability to manage multiple priorities effectively.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development.
• Supportive work environment.
• Flexible work options.
• Engagement in meaningful work that impacts patient care.