Quality Auditor - Remote

Overview

We are seeking a detail-oriented Quality Auditor to evaluate and ensure the quality of customer interactions across calls and tickets, critical in maintaining high service delivery standards.

In Short

• Conduct comprehensive customer service calls and ticket audits.
• Evaluate the quality of customer interactions.
• Identify areas for improvement and provide feedback.
• Design and develop audit forms and checklists.
• Compile and analyze audit data.
• Generate detailed reports on audit findings.
• Work closely with the customer service management team.
• Provide training to customer service representatives.
• Contribute to continuous improvement of customer service processes.
• Stay updated on industry best practices.

Requirements

• Proven experience in customer service or quality assurance.
• Strong analytical skills.
• Experience in creating audit forms.
• Excellent communication skills.
• Proficient in customer service software.
• Detail-oriented with a commitment to accuracy.
• Ability to work independently and collaboratively.
• Strong organizational skills.
• Must be presently residing in the Philippines.

Benefits

• Opportunity to enhance service quality.
• Work in a remote environment.
• Collaborate with a dedicated team.
• Develop skills in quality assurance.
• Engage in continuous improvement initiatives.