Principal Site Reliability Engineer - Remote

Overview

Your passion for uptime was forged from experience in production and refined through incident response. You’re an Expel Principal Site Reliability Engineer - a protector, champion, and leader of Expel's reputation for service reliability.

In Short

• Lead project work to build and maintain platform features that cut across the Expel product’s reliability, networking, and cloud infrastructure.
• Contribute by pushing IaC commits daily, with occasional opportunities to write and test application code in Python, Golang, and Javascript.
• Mentor and motivate service owners on how to use the platform in order to deploy, measure, monitor, and operate their own services at scale.
• Participate in a weekly support rotation that includes taking the on-call pager and providing nearly on-demand working-hours support to platform users.
• Lead incident response, triage, and root cause analysis support.
• Collaborate with architects and product stakeholders to outline the next quarter’s reliability initiatives.
• Pair-program with junior SREs to mentor them in debugging tricky deployments.
• Work in a shared backlog and participate in weekly blame-free retros.
• Take pride in achieving high uptime standards.
• Engage in a culture of continuous improvement and learning.

Requirements

• A passion for learning and improving your work product.
• Significant experience operating Kubernetes within highly distributed environments.
• Experience running systems in GCP or AWS.
• Exposure to monitoring and observability infrastructure and standard methodologies.
• Understanding of infrastructure-as-code practices, tools, and patterns.
• Experience developing software in Linux environments, preferably with Python and/or Golang.
• A customer-minded approach that enables the success of platform users.
• A collaborative disposition that allows you to work optimally on and across teams.
• Six years of systems experience either in operations or development.
• Missing some items on the list? That's ok! We still want to talk to you!

Benefits

• Opportunity to grow and maintain reliability-focused platform features.
• Mission-driven work to stop evil hackers.
• Space for employees to learn and grow.
• Contribute to a best-in-class product.
• Leadership team embracing modern Site Reliability principles.