Community Support Engineer - Remote

Overview

As a Community Support Engineer at Exodus, you will provide reliable, friendly, knowledgeable, and empathetic customer support to build trust with customers managing their digital assets.

In Short

• Respond promptly to customer inquiries across various channels.
• Assist users with managing digital assets.
• Provide exceptional customer experiences.
• Resolve unique customer problems effectively.
• Contribute feedback to improve support infrastructure.
• Engage in quality assurance and incident management.

Requirements

• Live in the AMER Region (UTC -10 to UTC -4).
• Available for 40 hours a week, including weekends.
• Excellent written English skills.
• Empathetic and inquisitive nature.
• Detail-oriented with the ability to provide insightful feedback.
• Understanding of digital asset operations.
• Tech-savvy with general computer knowledge.
• Self-starter who thrives in a remote environment.

Benefits

• Remote work with flexible hours.
• Opportunity to grow within the company.
• Competitive pay and benefits package.
• 30 days of paid time off annually.
• Health insurance coverage for you and dependents.