Account Maintenance Specialist - Remote

Overview

The Account Maintenance Specialist at Exeter Finance plays a crucial role in executing various account maintenance transactions and tasks, ensuring high levels of accuracy and customer satisfaction.

In Short

• Execute account maintenance tasks including loan modifications and ACH generation.
• Manage daily workload and assist peers as needed.
• Respond to inquiries in a timely and professional manner.
• Identify process improvements and communicate solutions.
• Initiate outbound calls to customers for inquiries and requests.
• Assist leadership in special projects.
• Maintain thorough documentation for account reviews.
• Ensure compliance with service level objectives.
• Champion best practices within the team.
• Work in a nurturing and positive environment.

Requirements

• High School Diploma or equivalent; college degree preferred.
• 2-3 years of work-related experience, preferably in consumer auto finance.
• Experience with account maintenance functions strongly preferred.
• Proficiency in Microsoft Word and Excel.
• Strong analytical and problem-solving skills required.
• Excellent written and verbal communication skills.
• Self-motivated with high attention to detail.
• Familiarity with indirect loan documentation preferred.
• Experience in administrative accounting preferred.
• Working knowledge of automobile finance and collections preferred.

Benefits

• Individually tailored compensation packages.
• Competitive salary and benefits.
• Training and development opportunities.
• Team member recognition and awards.
• Positive work environment that values performance and service.