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Patient Support Team Lead - Remote

Posted 1 week ago
Customer Service
Full Time
Philippines

Overview

The Patient Support Team Lead will handle complex patient issues, mentor junior team members, and implement workflow improvements to enhance customer satisfaction in a digital healthcare environment.

In Short

  • Handle complex, high-impact patient issues.
  • Mentor and coach junior support team members.
  • Identify and implement workflow improvements.
  • Review ticket quality and performance metrics.
  • Lead knowledge sharing and onboarding efforts.
  • Work full-time in a hybrid setup during APAC hours.
  • Located near or within Metro Manila.
  • Have a suitable work-from-home space.
  • Stable internet connection required.

Requirements

  • At least one year of leadership experience.
  • Experience with online/remote work preferred.
  • Tech-savvy with Google Suite and other tools.
  • Strong communication skills in English.
  • Ability to motivate and work with diverse personalities.
  • Exceptional problem-solving skills.
  • Trustworthy and able to handle sensitive information.
  • Proactive and self-motivated.
  • Willingness to learn and adapt in a fast-paced environment.

Benefits

  • High talent bar and strong work ethic.
  • Supportive leave offerings from Day 1.
  • Health insurance for employees and dependents.
  • Annual professional development budget.
  • Regular performance and pay reviews.
  • Work in a fast-paced, innovative environment.
Eucalyptus logo

Eucalyptus

Eucalyptus, also known as 'Euc', is an innovative digital healthcare company founded in Australia in 2019. With a mission to address significant healthcare challenges such as fertility and chronic condition management, Eucalyptus has successfully assisted over 500,000 patients globally by leveraging technology, design, and operational excellence. The company operates five specialized clinics and is expanding its reach across multiple countries, including Australia, the UK, Germany, Japan, and the Philippines. Backed by over AUD$160 million in funding from prominent investors, Eucalyptus is committed to personalizing healthcare experiences and is focused on scaling its operations, particularly in the German market, while fostering a culture of teamwork, feedback, and impactful change in patient health outcomes.

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