Support Specialist - Remote

Overview

ERIS is seeking a Support Specialist to provide non-technical support to customers and assist with onboarding clients to the SCRIVA report writing platform.

In Short

• Join a dynamic team in the environmental risk industry.
• Provide customer support via phone, email, and chat.
• Assist with onboarding clients to the SCRIVA platform.
• Write support documents and troubleshooting guides.
• Multi-task and track support cases and client requests.
• Collaborate with sales and SCRIVA teams.
• Perform root cause analysis and resolve issues.
• Maintain a checklist for recurring problems.
• Troubleshoot application issues.
• Work hours are 9 AM to 5 PM PST.

Requirements

• Exceptional communication and organizational skills.
• Knowledge of SAAS-based systems.
• Ability to write concise support documents.
• Experience in customer service or support roles.
• Ability to work independently and as part of a team.
• Strong problem-solving skills.
• Willingness to learn about ERIS products and the due diligence industry.

Benefits

• Culture based on caring, ownership, and integrity.
• Encouragement of a healthy work-life balance.
• Respectful and fair treatment of all employees.
• Commitment to an inclusive and diverse workplace.