Client Product Trainer - Remote

Overview

The Client Product Trainer will lead client onboarding and training efforts for EPOS's POS solutions, ensuring clients effectively use the products to support their business operations.

In Short

• Deliver engaging training sessions to clients on POS systems.
• Tailor training materials to fit client business models.
• Ensure clients are confident in using key features post-training.
• Support the rollout and configuration of POS systems.
• Guide clients through the onboarding process.
• Act as the product expert during onboarding and early adoption.
• Address client questions or minor technical issues.
• Escalate complex technical issues to support teams.
• Work closely with internal teams for smooth transitions.
• Build strong client relationships through effective communication.

Requirements

• Experience in training or client support roles.
• Strong communication and interpersonal skills.
• Ability to simplify technical concepts.
• Familiarity with POS systems is a plus.
• Willingness to travel for in-person training sessions.
• Proficient in tailoring training materials.
• Strong problem-solving skills.
• Ability to work collaboratively with teams.
• Detail-oriented with a focus on client success.
• Adaptability to different client needs and business models.

Benefits

• Opportunity to work with a dynamic team.
• Engagement with diverse clients across Asia.
• Professional development opportunities.
• Supportive work environment.
• Contribution to empowering SMEs through digital solutions.