Senior Director of Consulting Operations and Planning - Remote

Overview

The Senior Director, Consulting Operations and Planning owns enterprise-wide resource strategy, capacity planning, utilization optimization and operational best practices for Consulting Services.

In Short

• Lead FY planning initiatives related to capacity and delivery optimization.
• Own governance forums related to strategic programs and resource investment.
• Drive executive dashboards and insights tied to Consulting Services KPIs.
• Own the end-to-end Consulting systems landscape including PSA and SOW automation.
• Maintain a 90-day rolling forecast for capacity and utilization.
• Oversee enterprise assignment and scheduling processes in Certinia.
• Establish standards for skills data accuracy and maintenance.
• Identify skill gaps and inform hiring and training strategies.
• Deliver insights tied to the overall health of Consulting Services.
• Improve Consulting Services KPIs across the business.

Requirements

• 12+ years in professional services operations or strategic planning.
• Deep experience with PSA systems (Certinia preferred).
• Strong analytical and executive storytelling capabilities.
• Proven ability to influence across Sales, Delivery, and Finance.

Benefits

• Comprehensive health and wellness benefits.
• Opportunities for mentorship and continuing education.
• Free LinkedIn Learning licenses for personal development.
• Collaborate with a diverse team in an inclusive workplace.
• Policies encouraging work-life balance.
• Support for international relocations and permanent residency.