Technical Writer (Contract Role) - Remote

Overview

We are seeking a Technical Writer on a 3 month contract with a chance of an extension with a strong background in card issuing and processing to lead the creation of world-class API documentation and service descriptions for our payment and issuing products.

In Short

• Audit existing documentation to identify gaps and propose improvements.
• Create and maintain foundational documentation for payment processing APIs.
• Translate complex card processing workflows into clear information.
• Collaborate with Product Managers and Engineers to understand technical concepts.
• Ensure documentation meets clarity and usability standards.
• Drive small-scale improvements for better user experience.
• Monitor documentation usage trends for content improvements.
• Leverage AI tools to enhance documentation workflows.
• Shift focus to knowledge management and AI-driven solutions.
• Contribute to the development of automated support tools.

Requirements

• Proven experience as a Technical Writer in the payments industry.
• Ability to lead documentation projects independently.
• Hands-on experience with API documentation standards.
• Excellent writing and communication skills.
• Ability to simplify complex concepts for various audiences.
• Experience with documentation platforms like Confluence.
• Familiarity with generative AI tools like ChatGPT.
• Ability to quickly grasp complex technical concepts.
• Interest in developing AI-driven documentation solutions.
• Willingness to learn about AI and automation technologies.

Benefits

• High autonomy and ownership of work.
• Join a team of industry experts.
• Unlimited growth potential within the company.
• Flexible, remote work options.
• A supportive team culture.