Member Care & Growth Manager - Remote

Overview

The Member Care & Growth Manager at Enara is responsible for growing and engaging patients while overseeing the onboarding experience and care at partner clinics. The role emphasizes patient advocacy and collaboration with clinic providers to optimize member experiences.

In Short

• Grow, engage, and advocate for patients in the Enara program.
• Oversee member onboarding and education at partner clinics.
• Utilize various mediums for generating new memberships.
• Maintain relationships with referring clinics and organize community events.
• Manage overall workflow onsite and ensure consistent patient experiences.
• Support virtual onboarding of referrals and leads.
• Act as a primary contact for member issue resolution.
• Collaborate with internal teams to enhance member and partner experiences.
• Model compassionate communication to motivate and inspire others.
• Fluent in Spanish; experience in healthcare and sales is required.

Requirements

• Must reside in specified areas of CA.
• Fluency in Spanish is required.
• 1 year of related work experience in healthcare.
• 2-4 years of experience in sales or community engagement.
• Ability to manage multiple projects effectively.
• Proficiency in Google suite applications.
• Exceptional communication skills for clear direction.
• Commitment to customer experience.
• Experience with medical technology, including EMR.
• Independent and proactive in problem-solving.

Benefits

• Opportunity to make a difference in obesity treatment.
• Engage with diverse communities.
• Collaborate with a mission-driven team.
• Work in a hybrid model combining remote and in-clinic work.
• Potential for personal and professional growth.