Customer Service Representative - Remote

Overview

As a Customer Service Representative at U-Haul, you will be the face of the company, assisting customers with their needs and ensuring they have a positive experience while using U-Haul products and services.

In Short

• Assist customers inside and outside a U-Haul center.
• Use smartphone-based technology to manage rentals.
• Inspect and maintain rental equipment.
• Educate customers on U-Haul products and services.
• Prepare rental invoices.
• Install hitches and trailer wiring.
• Drive forklifts (certification provided).
• Participate in ongoing education through U-Haul University.
• Receive on-the-job training.
• Career advancement opportunities available.

Requirements

• Valid driver’s license with a good driving record.
• High school diploma or equivalent.
• Ability to work in a physically demanding environment.
• Willingness to use protective gear when necessary.
• Strong customer service skills.
• Ability to learn and adapt to new technology.
• Must not use nicotine products in certain states.

Benefits

• Career stability and opportunities for advancement.
• Health insurance and prescription plans (if eligible).
• Paid holidays, vacation, and sick days (if eligible).
• Life insurance and other financial benefits.
• Employee Stock Ownership Plan (ESOP).
• Discounts on various products and services.
• Gym reimbursement and wellness programs.
• 24-hour physician access for children.
• Critical Illness/Group Accident Insurance.
• LifeLock Identity Theft Protection.