Customer Service Representative - Remote

Overview

The Customer Service Representatives provide high-quality and accurate resolutions by maintaining direct contact with our customers on their general inquiries or specific request such order placement, quotes request, order status, product availability and lead times, available services, and return. They partner with Test & Measurement group Sales team, Manufacturing, Trade Compliance, Finance, and other Operational roles such Account operations and Opportunity Managers to increase their efficiency by transacting operational activities and efforts to complete customer requests.

In Short

• Resolve or bring up customer requests and inquiries to provide an accurate solution.
• Route customer requests or inquiries to the appropriate team internally or the support structure externally (Distributors).
• Collaborate with partners such as Manufacturing, Trade Compliance, Finance, and others.
• Process customer standard and non-standard orders and quotes transactions.
• Provide requests status on multiple channels.
• Provide feedback on existing processes and activities.
• Address and resolve blocking issues related to nonstandard commercial terms.
• Take part in administrative and project-like tasks.
• Support SMEs during the onboarding and mentoring period.
• Partner with Account Operations Managers and Opportunity Operations Managers.

Requirements

• Bachelor's degree preferably in technical, business fields or applicable experience in shared service center environments.
• Possess an analytical, problem solving, and self-starter approach.
• Strong customer service attitude and excellent work ethic.
• Proficient in MS Office skills.
• Outstanding communication skills.
• Advanced Chinese and English level for effective communication.

Benefits

• Opportunity to make a difference through the work you do.
• Competitive compensation and benefits programs.
• Comprehensive medical and insurance coverage.
• Commitment to diversity, equity, and inclusion.
• Development opportunities in an inclusive environment.
• Remote work policy for work-life balance.
• Safe working environment across global network and facilities.