Customer Service Representative with German and English - Remote

Overview

As a Customer Service Representative specializing in business travel, you’ll join our highly skilled remote team, providing outstanding service to our corporate clients in German and English.

In Short

• Advise and arrange travel for corporate business customers.
• Educate customers on travel options including air, road, rail, and accommodations.
• Use various Global Distribution Systems (GDSs), including Amadeus.
• Ensure compliance with travel policies and regulations.
• Use positive telephone service techniques and act on special customer requests.
• Collaborate within your team to coach and mentor.
• Work hours are Monday to Friday, following the German holiday calendar.
• Training provided, with the first and last week in Warsaw.
• Flexible benefits tailored to each country.
• Opportunity for career advancement within the company.

Requirements

• Professional communication in German (C1) and English (B2).
• Min. 6 months of experience in customer service preferred.
• Skilled communicator across multiple channels (Email/Chat/Phone).
• Passion for excellence in client service.
• Act with integrity and look after personal traveler information.
• Teamwork and openness to feedback.
• Open to learning and using new technology.

Benefits

• Health and welfare insurance plans.
• Retirement programs.
• Parental leave and adoption assistance.
• Wellbeing resources to support you and your family.
• Access to over 20,000 courses on our learning platform.
• Travel perks from major travel providers.
• Leadership courses and internal job openings.
• Inclusive company culture.
• Equal consideration for employment.
• Reasonable accommodation for qualified individuals with disabilities.