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Squad Manager - Remote

Posted 14 weeks ago

Overview

The Squad Manager at Dynatrace is responsible for managing a team of 8-10 members, overseeing multiple accounts, and ensuring growth and value for clients while mentoring junior team members.

In Short

  • Manage a squad of 8-10 direct reports.
  • Oversee 20-30 client accounts with annual revenue of 8-10 million USD.
  • Conduct monthly 1:1 meetings with team members.
  • Mentor junior members and assist in onboarding new hires.
  • Hold weekly account reviews and provide updates on account health.
  • Collaborate with internal teams to improve processes and training.
  • Report on key metrics including customer maturity and growth.
  • Support new hire training and customer engagement.
  • Assist in capacity planning for the squad.
  • Travel at least 1/2 time per year for team meetings.

Requirements

  • Bachelor’s Degree in a quantitative discipline.
  • Minimum of 2 years of experience in team leadership.
  • Excellent organizational and problem-solving skills.
  • Strong communication and conceptualization abilities.
  • Ability to work under pressure and manage conflicting priorities.
  • Empathy towards team dynamics and stakeholder concerns.
  • Strong verbal and written communication skills.

Benefits

  • Opportunity to work with a leading software intelligence company.
  • Engagement in a collaborative and innovative environment.
  • Professional growth through mentoring and training.
  • Travel opportunities for team meetings.
  • Work with a diverse team across multiple regions.

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