Workforce Services Team Member - Remote

Overview

This role is part of the Workforce Services team at DTCC, focusing on managing the execution of services procurement processes and providing insights into procurement spend.

In Short

• Work on innovative projects in a supportive team environment.
• Manage services procurement processes and policies.
• Gather and validate data for client connections.
• Implement network and authentication configurations.
• Resolve client queries with minimal supervision.
• Monitor client queries using case management tools.
• Support client queries via email and phone.
• Assist junior team members with client issues.
• Drive department projects and meet objectives.
• Contribute to the development of new strategies.

Requirements

• Minimum of 5 years of related experience.
• Excellent communication and customer service skills.
• Strong analytical and problem-solving abilities.
• Well organized with the ability to prioritize tasks.
• Knowledge of transfer protocols and computing systems.
• Good understanding of IT networking.

Benefits

• Competitive compensation including base pay and incentives.
• Comprehensive health and life insurance benefits.
• Pension and retirement benefits.
• Paid time off and family care leave.
• Flexible/hybrid work model with remote options.