Senior Operations Specialist, Remote Assistance (Shift Lead)

Overview

We are seeking a dedicated Operations Shift Lead to oversee and manage the daily activities of our operations team, ensuring smooth and efficient remote operations.

In Short

• Foster a culture of safety, inclusivity, and open communication.
• Support remote operators with daily tasks.
• Motivate and guide team members to achieve high performance.
• Monitor and manage workflow to meet operational goals.
• Handle administrative duties and escalate issues as needed.
• Communicate effectively with other shift leads and management.
• Enforce safety and compliance standards.
• Implement process enhancements to improve safety and efficiency.
• Collaborate with Team Leads and Engineers to align objectives.
• Adapt to various roles as needed.

Requirements

• 3+ years of experience in autonomous and/or robotics operations management.
• Strong leadership and decision-making skills.
• Excellent communication and interpersonal skills.
• Commitment to fostering a culture of safety.
• Skilled in using Jira, Slack, Google Workspace, Linux, GitHub.
• Effective mentor and guide for team members.
• Proven track record of implementing process improvements.
• Highly adaptable in a fast-paced environment.
• Ability to formulate and implement strategies aligned with company objectives.

Benefits

• Comprehensive benefits including premium healthcare.
• Wellness expense reimbursement.
• Paid parental leave.
• Opportunities for career growth.
• Support for employee happiness and overall well-being.