GCP Product Support Specialist/Billing Specialist - Remote

Overview

The GCP Product Support Specialist/Billing Specialist will be an integral part of our Client Services team, providing world-class SaaS application and billing support in a fast-paced environment.

In Short

• Operate as a DoiT expert on Google Cloud Platform (GCP) billing inquiries.
• Analyze customer billing lines and report discrepancies to the engineering team.
• Respond urgently to customer support issues.
• Inform the team of new information related to products and trends in GCP.
• Triage and troubleshoot customer support requests.
• Document all issues and ensure they are logged properly.
• Communicate with clients via phone, email, or chat to resolve technical issues.
• Maintain positive relationships with customers and team members.
• Create knowledge base articles and enhance product documentation.
• Work with technical writing teams on new feature documentation.

Requirements

• 3+ years in a technical support role in a B2B SaaS environment.
• 1-2+ years of Google Cloud Platform (GCP) billing experience.
• Experience with Ticketing/Case Management Systems like Salesforce or Zendesk.
• Ability to troubleshoot software problems and use bug tracking systems.
• Strong communication and interpersonal skills.
• Good analytical and problem-solving skills.
• Self-motivated and eager to learn.
• Experience creating documentation for support organizations.
• Service mindset with empathy and conflict resolution skills.

Benefits

• Unlimited Vacation.
• Flexible Working Options.
• Health Insurance.
• Parental Leave.
• Employee Stock Option Plan.
• Home Office Allowance.
• Professional Development Stipend.
• Peer Recognition Program.