Senior All-rounder L3 MSP Engineer - Remote

Overview

The Senior All-rounder L3 MSP Engineer is responsible for providing support across multiple customers and technologies in a Managed Service Provider environment.

In Short

• Work in a Managed Service Provider (MSP) environment.
• Support multiple customers.
• Handle various technologies.
• Provide Level 3 support.
• Collaborate with other engineers.
• Ensure high-quality service delivery.
• Diagnose and resolve complex issues.
• Maintain customer satisfaction.
• Participate in on-call rotations.
• Document processes and solutions.

Requirements

• Experience in an MSP environment.
• Strong technical skills across various technologies.
• Ability to work with multiple customers.
• Excellent problem-solving skills.
• Strong communication skills.
• Ability to work independently and as part of a team.
• Experience with ticketing systems.
• Knowledge of ITIL practices.
• Relevant certifications (e.g., CCNA, MCSE) are a plus.
• Willingness to learn and adapt to new technologies.

Benefits

• Competitive salary.
• Opportunities for professional development.
• Flexible working hours.
• Health insurance.
• Supportive work environment.
• Access to the latest technologies.
• Team-building activities.
• Potential for career advancement.
• Work-life balance initiatives.
• Remote work options may be available.