Call Center Coordinator - Remote (Bi-Lingual, Part Time)

Overview

The Call Center Coordinator will deliver exceptional customer service through a remote call center while managing multiple client queues efficiently, contributing to a people-first culture and innovative work environment.

In Short

• Deliver exceptional customer service in a remote setting.
• Manage inbound and outbound calls effectively.
• Update customer and employee schedules during audits.
• Collaborate with team members for adequate phone coverage.
• Maintain professionalism in a remote work environment.
• Proficiency in Microsoft Office Suite and Google Workspace.
• Strong verbal and written communication skills required.
• Ability to multitask and prioritize effectively.
• Fluent Spanish speakers preferred.
• Part-time position with flexible duties.

Requirements

• High School Diploma or equivalent.
• Minimum one year of customer service experience preferred.
• Exceptional communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Attention to detail and organizational skills.
• Reliable internet connection for remote work.
• Professionalism and integrity in handling confidential information.
• Flexibility to perform other duties as assigned.

Benefits

• Base pay of $15/hour.
• Potential for variable compensation and bonuses.
• Health, wellbeing, and retirement benefits available.
• Paid time off and overtime pay for non-exempt employees.
• Robust learning and development programs.
• Reimbursement of job-related expenses.
• Employee perks and discounts.