2nd Level Customer Support Specialist - 100% Remote

Overview

As a 2nd Level Customer Support Specialist at Digistore24, you will leverage your analytical and organizational skills to provide expert assistance in online marketing and technical inquiries, contributing to the digitalization of small and medium-sized enterprises.

In Short

• Contribute to the digitalization of small and medium-sized businesses.
• Provide expert online marketing advice after thorough onboarding.
• Resolve technical inquiries related to APIs and Upsell features.
• Manage bug reports and communicate effectively with software colleagues.
• Continuously optimize processes for efficiency.

Requirements

• Minimum of two years of experience in customer support.
• Excellent written communication skills in German and English.
• Strong organizational skills and ability to prioritize tasks.
• Basic technical understanding, preferably in a technical environment.
• Interest in online marketing and digital technologies.

Benefits

• 100% remote work opportunity.
• Work from various European countries.
• Flexible working hours with a focus on individual development.
• Access to coworking spaces up to three days a week.
• 30 vacation days per year.