Customer Service Partner Specialist - Czech - Remote

Overview

As a Customer Service Partner Specialist at Booking.com, you will play a crucial role in providing exceptional service to international guests and partners, ensuring a positive experience while navigating various online tools.

In Short

• Listen, respond, and mediate between guests and partners.
• Reply to emails and messages in English and Czech.
• Navigate online IT tools to provide accurate information.
• Support teammates with peer learning and feedback.
• Participate in company events and team projects.
• Ensure a high level of customer service.

Requirements

• Fluency in English and Czech (written and oral).
• Problem-solving and solution-driven mentality.
• Positive and motivated mindset.
• Open to changing priorities and processes.
• Intermediate IT skills.
• Desire to work in a fast-paced, international environment.

Benefits

• Lots of vacation days.
• Accommodation discount.
• Bonus package.
• Full-time, paid training.
• Learning and development platform.
• Private health care insurance after probation.
• Open-minded work culture.
• Work from beautiful offices when they reopen.